The AI conciergethat knowsyour business.your business.

What buyers ask first
Plain answers.

• What does it answer from?+

  Three places. Your website: every public page, policy and help article. Your documents: price lists, catalogues, handbooks and anything else you give us. Your systems: live details like order status, stock or free appointments, read through each system’s API with access limited to what each task needs. On the knowledge tier we also build and maintain a knowledge layer: we fill gaps, fix contradictions and keep it current as things change. Every fact it gives links to the page or document it came from.

• When does it hand over to a person?+

  Its first job is to get the customer where they’re going: an answer, a comparison, a booking, a finished checkout. The guardrails you set decide the rest. A request that needs judgement, money or a human touch goes to your team with the whole conversation attached, in the place your team already works: your inbox, your helpdesk or your live chat. It answers from your sources and does not guess to keep a conversation going.

• Do you need access to our website?+

  Not to start. The standard install is one line in your tag manager, with no access to your code or CMS. If you want Zuri to take actions on your site, like adding to a cart or filling in a form, we work with your developer to add a few hooks. Neither needs logins to your hosting or CMS.

• Will it work with our systems?+

  If they have an API, yes, and most business software does: CRMs, booking tools, online stores, helpdesks and inboxes. In the audit we list which systems it should read from, which it should act on, and exactly what each connection lets it do. It only gets the access a task needs, and you approve every connection. If a system has no API, we’ll say so and suggest the next best route.

• How long does it take?+

  Four weeks, depending on when access to your systems is granted. We start with an agent readiness audit: what your agent needs to know, where that knowledge lives, which systems it connects to, and how long access will take. We confirm your date in writing after it.

• What does it cost?+

  Two parts. A one-off build fee, fixed and quoted in writing after the audit. Then a monthly subscription that covers hosting, the AI models, maintenance, support and keeping your knowledge current. The subscription includes a set number of conversations each month. If you go over, extra conversations are charged at a rate agreed upfront.

• Who owns the conversations and data?+

  You do. Your content, your customer conversations and your knowledge layer belong to you. We use them to run, maintain and improve your Zuri. We also use anonymised, aggregated data to improve the product, and nothing that identifies you or your customers leaves your Zuri. If you leave, we give you a full export and delete our copy.

• Who pays for the AI models?+

  We do, inside your subscription. You don’t need your own AI account or a second bill. If your organisation has to use its own AI provider, we can connect it.

• Can we try it first?+

  Yes. Try Zuri now, or book a demo and we’ll show it working on content like yours.